Comprised of 67% BBB Rating and 33% Customer Review Rating.
The BBB Customer Review Rating represents the customer's opinion of the business. The Customer Review Rating percentages are based on the total number of positive, neutral, and negative reviews posted.
The BBB letter grade represents the BBB's opinion of how the business is likely to interact with its customers. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB's requests for that information from the business.
The BBB Customer Review Rating plus the BBB Rating is not a guarantee of a business' reliability or performance. BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business.
As a GuildQuality Guildmember, Pacific Homeworks relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Pacific Homeworks in San Diego, CA; Los Angeles, CA; Torrance, CA; Gardena, CA; Long Beach, CA; Lakewood, CA; North Hollywood, CA; Monterey Park, CA; Huntington Beach, CA; Oxnard, CA; and 186 other cities in California.
In this report, Pacific Homeworks has published a summary of the customer feedback they've received since they joined GuildQuality in January 2014. In that time, 740 out of 1,597 customers (46%) responded to a GuildQuality satisfaction survey, with the most recent response in February 2018.
Pacific Homeworks surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Pacific Homeworks customer, and if Pacific Homeworks completed work for you after January of 2014 but you haven't yet received a survey, please let us know.